Terms of service

1. This agreement

These terms are between you (the company that opened the workspace, “you”) and Evan Korial (“we”, “us”). They apply when you create a workspace, sign in, or use EzyCrm in any way. If you are agreeing on behalf of a company, you are confirming you have the authority to bind it.

Our privacy policy forms part of this agreement.

2. Your account

• You are responsible for what happens under your workspace, including what the people you invite do.
• Keep your credentials to yourself. Tell us promptly if you think someone else has them.
• Give us accurate details, and keep your billing address current.
• One person, one seat. Seats are not shared between people; you can reassign a seat when someone leaves.

3. The trial

New workspaces get 14 days free, with no card and nothing to cancel. When the trial ends you can pay for a plan or stop. If you do nothing, the workspace becomes read-only: you keep access to your data and can export it, but you cannot add to it. We do not delete a workspace for non-payment — see section 11.

4. Fees and payment

How pricing works

You pay a monthly fee per seat at the rate for your plan, or at a rate we have agreed with you in writing. The number of seats you are paying for is set out on your invoice. Adding a person beyond that number requires adding a seat first — the system will refuse the extra user rather than bill you a surprise.

How you pay

We invoice you for the period ahead and you pay by Interac e-Transfer to the address on the invoice, or by another method we have agreed in writing. Payment is due on receipt unless your invoice states a longer term. We record each payment against the period it covers, and your access runs to the end of that period.

All fees are exclusive of taxes. Where we are required to charge GST/HST or an equivalent, it will be shown separately on the invoice.

If a payment is late

We will email you before anything changes — a reminder a week before your period ends, another on the day, and one after it lapses. If an invoice is more than 15 days overdue we may make the workspace read-only until it is settled. That is a step we take deliberately, not something that happens automatically the moment a period ends. We will not delete anything, and reading and exporting keep working throughout.

Changes to price

We will give you at least 60 days' written notice before changing your rate, and it will not take effect until your next billing period. If you do not want to continue at the new rate, tell us before it starts and we will close the account without penalty.

Refunds

If we materially fail to provide the service for a sustained period, tell us and we will credit or refund the affected time. Otherwise fees already paid are non-refundable, and we do not pro-rate a partial month on cancellation.

5. Acceptable use

You agree not to use EzyCrm to:

• break the law, or help anyone else to;
• send unsolicited bulk email, or any message the recipient has not agreed to receive where their consent is required;
• store or distribute malware, or attempt to breach the security of the service or of another workspace;
• reverse engineer the service, or resell access to it, without our written agreement;
• place a load on the service that degrades it for others.

If we have to act on this section we will contact you first wherever it is safe to do so. Where the problem is urgent — an active attack, or a legal order — we may suspend first and explain immediately afterwards.

6. Your data

You own everything you put in. We claim no rights over your CRM records. We hold them to provide the service to you, on the terms of the privacy policy, and for no other purpose. We do not sell them and we do not train models on them.

You are responsible for having the right to hold the information you enter about your own customers, and for telling those people what you need to tell them. If you are subject to GDPR and need a data processing agreement, ask us and we will sign one.

Export is built into the product and is not something you have to request. It keeps working while an account is overdue, and for 30 days after it closes.

7. Our intellectual property

The software, the design and the EzyCrm name are ours. This agreement gives you a non-exclusive, non-transferable right to use the service for the term you are paying for — it does not transfer ownership of anything.

If you send us feedback or an idea, we are free to use it without owing you anything. We mention this only so nobody is surprised later.

8. Availability

We work to keep the service running and we will tell you about planned maintenance in advance. We do not offer a contractual uptime guarantee at this stage of the product. We would rather say that plainly than publish a number we cannot stand behind. If you need a service level agreement in writing, talk to us and we will negotiate one specifically.

Note that the application itself runs offline in your browser and holds a local copy of your data, so an interruption to our servers stops synchronisation rather than stopping your work.

9. Warranties and disclaimers

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided “as is”: we do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose you have not told us about.

Nothing in this agreement excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

10. Limitation of liability

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings.

Our total liability under this agreement, for all claims taken together, is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

You are responsible for keeping your own copy of your data. Export it regularly; the feature exists for exactly this reason.

11. Term, cancellation and what happens after

This agreement runs until one of us ends it.

• You can cancel at any time by telling us in writing. You keep access to the end of the period you have paid for.
• We can end it on 30 days' written notice, and will refund any period you have paid for beyond the end date.
• Either of us can end it immediately if the other commits a serious breach and has not fixed it within 30 days of being told about it.

After the end date your workspace becomes read-only for 30 days so you can export. After that we delete it in line with section 11 of the privacy policy. If you would like it deleted sooner, say so and we will do it.

12. Changes to these terms

We will email the account owner at least 30 days before any material change takes effect. Continuing to use the service after that date means you accept the new terms; if you do not, cancel before then and we will refund the unused portion of what you have paid.

13. General

• Governing law. This agreement is governed by the laws of Saskatchewan, Canada, and the courts there have exclusive jurisdiction.
• Assignment. Neither of us can assign this agreement without the other's written consent, except to a successor of substantially the whole business.
• Whole agreement. This document and the privacy policy are the entire agreement between us, and replace anything said before it.
• Severability. If a court finds part of this unenforceable, the rest continues to apply.
• No waiver. If we do not enforce something immediately, we have not given up the right to enforce it later.

14. Contact

Evan Korial
evankorial7@gmail.com